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Quilt Kits Online - Customer Comments

We haven't been around all that long, but we know that customer service and satisfaction is number one on the list of things we do. There are lots of quilting stores on the web. Where you choose to shop again is based on your previous shopping experience. Here are a few notes from quilters and crafters who have purchased from this store.

Thanks for your kind comments, everyone!

Barbara writes from Texas...

My fabric arrived today. Thank you again for being such an exceptional online shop. Barbara B...

Irving, TX

Gails says...

WOW!!! That was fast! Thanks so much for your quick service!

Gail

Pam, from California, writes...

Dear Don and Cindy,

What a nice note and such speedy packing, even for a small order! I signed up for your newsletter, and I'm looking forward to shopping with you again.
I like your larger batik fat quarters and your selection of half yards and batik fabrics. Aw shucks, I like EVERYthing!

I'll be back soon.

All the best,
Pam
Santa Rosa, CA

Sharon writes from Washington...

Hi Don and Cindy

Your web site is awesome and the service is even better!! Thanks!

Sharon

Donna wrote to us, from Oklahoma...

Good afternoon. I received my fabric order today. Thank you for such speedy service. I especially appreciate the way you cut the Folklorico panel so that the wonderful border between the printed squares remains intact.

Sincerely,

Donna O...

Bobbi, from California sends her greetings...

Thanks for the personal note. I so appreciate the personal touch.
I was thrilled to find your on-line store. I found your store through a search for the Daiwabos. Wish I had more money, I would have made the order larger.
Thank you for filling the order so quickly. I appreciate the service.

Bobbi B...

Maureen, from California, writes...

Thanks so much! Love your customer service...you guys are great!
Maureen

Sue writes to us from California...

Hi Don and Cindy,
I have been meaning to drop you a note and when my Monday order arrived today, Wednesday, thought I should do it now. Thank you again for the speedy shipping and the well wrapped fabrics. A friend came to me at our sewing group today to say that she was very impressed with the quick shipping and the lovely fabrics in the kit she ordered. I was making the Fold n Go Green Grocery Bag during one of our meetings and she was interested in it, I gave her your website and she ordered the kit. I also need to tell you that the fabrics in my kit were so lovely that I could not use either for the lining so I ended up making two bags from the kit using a plain fabric from my stash for the lining of both. I did have to find another fabric for the Accent from my stash. In all I made seven of the bags to give as gifts, well one to keep for myself. Just wanted to let you know that you are appreciated. Sue S...

Bev, from Michigan writes...

Hi Don<

Wanted to let you know how happy I am with the "Tribute to Vincent" fabric AND your service!!

..., the fabric was packaged nicely and the shipment was received quickly.
I will be contacting you when I'm ready to place another order.

Thanks again, Bev C...

Wivi emails us from Sweden...

Dear Don and Cindy,

Thank you so much for the gorgeous fabric. I will return!

Best Regards

Wivi W...

Sweden

Jeneen, from Indiana, says...

WOW --Thank you for choosing to save ME some money by sending my purchase a different way. I truly appreciate that... and I know I will do business with you again. I can't wait to see the fabrics ... they are completing a needed pallette for a quilt I plan to start as soon as they arrive.

Thanks again... for taking care of THIS customer.

Linda writes...

Wow! You guys are on it!

Thanks again ever so much. Service such as you’ve shown me today is indeed a rare thing!

Linda

Patricia, from Texas,writes...

Just a note to thank you for the terrific service. The fabrics arrived the same day as the pattern I had ordered came. Now I can get started. Thanks again for your speedy response. PS, Love the quality of the fabrics. Patricia E..

Susan, from Connecticut, writes...

Don and Cindy: I love the fabric! I don't know how I found your company - I am just so delighted to find a company with customer service, great products and ethics - (I am a Professor in a College of Business - I teach ethics). Now I need to get busy finishing all the quilts.

Thank you again for great service.

Susan

One of our Shop Hop Gift Certificate winners, Jill, writes...

What speedy service! Thanks very much for the gift certificate. I'm really excited to get my kit; orange and purple are the BEST colors and I can hardly wait to get the kit finished and bring to work to brighten my work area!

jill

Linda, from Kentucky, writes...

I want to thank you for your outstanding service and your kindness. I’m truly impressed.Yesterday I cut out the fabric, and it was a dream to work with. And I appreciate the generosity – there was more than enough of each fabric....

Kathy writes from New Mexico...

Hi Don and Cindy. I got your shipment yesterday, and the fabric is PERFECT! I am a happy camper!!! Thanks.

Kathy R..

Connie from Georgia is pleased...

Thank you so much for the extremely efficient and fast delivery! I placed my order on Sunday evening and it arrived in Wednesday's mail!! Plus, as promised on your website, the shipping was less than originally figured, and so you recalculated the total owed. I will definitely order from you again and tell my quilting friends about your site!

Thanks again,

-- Connie O

Christal wrote to us all the way from Maine...

Don,

Merry Christmas to you and your family. I have been showing your fabric to my friends and family and they all love it. My mother took a copy of my last order so she could order the same things.

Thank you for taking the time to call me on my order. I will be sure to spread the word!

Christal M...

Lou, from Florida, wrote...

Dear Don and Cindy, The box of batiks arrived today. My daughters & I just love all the gorgeous colors. You have wrapped them so nicely I can Christmas wrap them now and have several more packages under the tree. It is going to be such fun watching them as we all love working with Batiks. Thanks for your quick service. You will hear from us again in the future.

Sincerely, Lou G...

This quick note came from Foong in Singapore...

Wow – you guys are super-duper fast J

Thanks!

Margaret writes to us from West Virginia...

Love the fabric and your super fast service!!!! Thank You again! Margaret

We recently got this great email from Joanne, in Australia...

Dear Don and Cindy,

Thank you so much for my fabric bundles which arrived today.The fabric is divine and your value for money and fantastic service add to the pleasure of receiving it.Living in rural Queensland it is often hard to find what I need locally and so I am forced to buy online.This in itself is risky as I never know what the service will be like ,so it was lovely to find that you exceeded expectations with your quality and service... Looking forward to buying from you again

Joanne

QLD Australia

Joyce sent us this very nice note from Beautiful British Columbia...

Don and Cindy

I received my fabric order today. It is very bright and cheerful and very good quality. I'm looking forward to making it into a couple of very happy baby quilts.

I liked the way you packaged the fabric. Shipping to Canada was reasonable and came in good time.

I also like the option of paying by PayPal instead of used a credit card. Not many on line stores offer to pay by PayPal.

I have bookmarked your site and will check it regularly.

Keep up the good work.

Thank you very much.

Michelle from Texas sent us this great email after we informed her that she was the new record holder for most fat quarters ever purchased from our store at one go. She writes:

Wonderful, thank you so much. You have so much beautiful fabric on offer that I couldn't help myself. Afterwards my credit card promptly caught fire and disintegrated into a pile of ash. I know it'll be worth it. I'm very excited about the Celtic reproduction fabrics. My best friend and her husband are very celebratory of their Irish heritage and I knew they'd never forgive me if I passed up the chance to create a lap quilt for them with this fabric.

I look forward to the shipments!

-Michelle

Becky sent us this nice email one Tuesday morning, all the way from Maryland:

Hello,

I just wanted to say I just placed my order on Friday afternoon and I already got it in the mail today. WOW! Talk about fast. I will definitely be back to place more orders in the future. I have already added your site to my favorites!

Thanks again!

Barbara, from Texas sez:

Don and Cindy -

You have the most amazing communication skills of any company I have ever done business with. I will certainly keep you in my favorite places.

Jeanette wrote us this nice note from California:

I’m writing to let you know that the package arrived yesterday. The packaging of the fabric was outstanding. I have RARELY received anything packaged as well as this one. Keep up the GOOD work! I do appreciate the very prompt shipping, Hopefully, we can continue to do business in the future. ... Thanks again for all your help, Jeanette ...

Renee writes from the Netherlands after her 2nd order with us:

thanks very much for all your great attention. It was a happy day when I found you on the internet. You have the most wonderful fabrics and I am certain it will make a beautiful quilt. Thanks again. Renee

Christine from Texas, a regular customer, writes this nice email :

I don’t know how you do it, but I can always depend on you folks for speedy shipping. I can place an order on Saturday and receive the fabric on Monday. You must drive around and deliver the parcels personally! Your pricing and attention to customer service make you my first stop for fabrics online and I have passed your website to all of my quilting friends across the country.

Thank you for a job very well done.

Christine, Houston, TX

Karine writes to us from France:

Thanks a lot , i have just received the parcel.
the fabrics are great and very good cut
i am happy of your services.
Thanks for all
karine

Myrna, from Louisiana, writes:

Don & Cindy,

Thanks so much for getting my order out so quickly. I would also like to thank you for the first order I placed with you some time back. There was an issue with not having enough of one particular fabric in stock & I spoke with you on the phone & we were able to make a substitution. Once I received the fabric I believe you went above & beyond the substitution & I want to thank you for that. You do not find many people these days who will go above & beyond. Your generosity will surly be returned to you many times over. And the fabric is absolutely beautiful. Thanks again.

Myrna

In response to a order status update email, Jackie from North Carolina writes:

The status of my order may now be changed to delivered, and delighted. Thanks so much!! Jackie in NC

Barbara writes to us from Ohio:

Cindy and Don,

After searching through online quilt shops looking for the necessary materials for my quilting big board, I came upon your site. I ordered the Insul-Brite Insulated Lining and Warm and Safe Batting. The timeliness of ordering to receiving the items was only 3 days! How wonderful that is when one is trying to finish a project. My ‘big board’ is up and functional and I am thoroughly enjoying it. Thank you so very much and I have saved your site under my Quilting Favorites.

Have a great day!

Barbara

Linda, from Tennesee, writes:

Hey Cindy and Don,

Received the fabrics today, and your right they are beautiful, can hardly wait to get started on it.

Just want to add that I want to compliment you on the way you handled my order. Also, want to commend you on the shipping, loved the way the fabrics were packaged. Looked like they were handed to me over the counter instead of coming all those miles.

Thanks again,

Linda

Tammie writes to us from California:

Dear Cindy and Don,
I received my absolutely gorgeous fabric today, not only was it lightning fast shipping, but the products were so well protected. Your attention to detail and excellent customer service is so much appreciated ... I will be a steady customer for sure. Cindy told me this fabric was beautiful, but OH MY it is breath taking IMO.. I am so thrilled with the whole transaction. My only regret is that I am just now finding you!! I work as a Registered Nurse, I have a lot of Co-workers who also quilt, I will be giving out your web site, and singing your praises... Thank you again!!! you are great. Tammie and Candis
P.S. I hate to cut into this beautiful fabric, I think I will just touch and admire it for awhile, lol...

Mary Ann from New York, writes:

Dear Don and Cindy
Just want you to know that I received my order and was very happy with how simple everything turned out to be. I was also impressed by the fact that when you found out that the shipping was less than what you quoted you gave me the lower price. The fabric of course is beautiful and I hope to do business with you again soon
Thankyou
Mary Ann

Brenda writes to us from Great Britain:

Dear Don and Cindy, Order recieved safely today, very pleased with service, I was unable to get the celtic illuminations materials anywhere else u.k. and abroad so I am delighted as I can now finish my grandsons quilt.
Thank you and kind regards Brenda

Melanie, from New York, writes:

Hi Don and Cindy,

Thank you so much for shipping my order via priority mail. It arrived yesterday and I was very impressed to see how nicely all the items were sealed in plastic.

As you know this is my first order with you and I am thoroughly delighted and very pleased with your handling of the entire process...the order confirmation, the updates, the quality of your website, your personal touch. The entire transaction was perfect from start to finish.

I look forward to placing future orders with you and will tell my friends about your site. And, yes, I do have quite a few projects I'd like to to just not enough time to get to all of them but hope springs eternal.

Thanks again,

Melanie

Deborah writes from Colorado:

Cindy and Don,

I was pleasantly surprised to receive my beautiful, quality pansy material from you today. The personal touch and quick service you have provided is greatly appreciated. With such excellent service, I look forward to continual business with you in the future. I will highly recommend you to my quilting friends.

Thank you for such exceptional service!
Deborah .......

Peggy from Texas writes:

Wow!!!!!!!

I ... am blown away by your customer service! I received the fabric today -- you have made my weekend by getting it here so quickly! I just stumbled onto your website through Google while trying to find an alternative source of this fabric from Hancocks-Paducah, who confirmed "instock" upon receiving my order then promptly said it was on backorder for an undertermined number of weeks! You very definitely have my promise to look at your site first from now on! In fact, I can't wait to get some free time this weekend to really study your entire website! I already added your address to my favorites when you sent the first email confirming the order!

Have a wonderful day and weekend! I know I am going to!

Peggy

Sharon from Ohio writes:

Dear Don and Cindy,

My order came today and it is great! I think your company is one of the friendliest and efficient I have ever encountered, I am really quite impressed! It is wonderful not to feel like a number! Thank you, very much!

Sincerely,

Sharon

Jo-Anne from British Columbia writes:

Dear Cindy And Don

I would just like to say thank you for such excellent service I received from your company. I have received my quilt kit and it just what I wanted. The service was fantastic and I have put your site on my favourites and will keep looking for new things on your site. I was amazed at the speedy delivery on the item and all the email i received to let me know of the status of my order.

Thank you for your excellent service

Jo-Anne --------

Kitty from the Netherlands writes:

Dear Cindy and Don,

Yesterday I received the parcel you sent to me in very good order.

I’m very pleased with the beautiful fabric.

Long ago I did some quilting and now, being retired, I can at last give it the time it requiers. This gives me great pleasure to which the fabric I received from you really contributes.

Till next time and best regards,

Kitty -------

Yvonne from California writes:

I am completely satisfied. I received my package 1-10-09. Thank you so much.

Your service is above and beyond number one.

Yvonne. ---------

Susanne from California writes:

I received my fabric today and am thrilled. I have not ordered very much fabric online, but will certainly do more with you. It came so quickly and packaged so nicely. The prices were also reasonable.

Thanks again,
Susanne ----------

Connie from California writes:

The fabric arrived and it is wonderful. Prettier then it showed in photo. Cannot wait to finish the quilt I am working on so I can get started....I am starting with the blue tones, I have several prints in my stash that will fit right in.....I will send you a photo of quilt when finished. Connie

Linda from Pennsylvania writes:

Dear Don and Cindy,

Wow, I am so impressed! You had my order packed and shipped within two hours of when I placed it. That's a record! Thank you! I thank you as well for taking the time to check out my website, and for your compliment. I have only recently added my quilts to it after much encouragement from friends and family.

Susan from Massachusetts writes:

Thanks, I am a non quilter, but I was really happy to find your unique kit (we are an Irish family). I work with a quilting fiend, I will pass your site info on to her.
Happy Christmas.
Susan

Dorothy from California writes:

I just had to send a little note and let you know, I Love the high quality of these Fabric Freedom fabrics! It is so rare to find such high quality at this price point! I am just thoroughly thrilled with my purchases, and of course, after looking at the last order, I now knew which prints I would want more of, or introduced some new prints to my order! Your service is thoroughly wonderful, shipping and packaging is very nice! Finding your site is one of the wonderful aspects of the shophop!
Thanks so much!
Dorothy

Letizia from Italy writes:

Hi Don and Cindy!

Thank you so much for your mail regarding my order. I really appreciate your speed and you kindness, and of course the discount on shipping!

It will take about two weeks for the package to get here, this is not the first time that I shop from US, so I know how long it will take.

I will be glad and honored to send you a picture of my finished quilt.. when it will be sewn! But maybe I will be so good to sew it for Christmas...

.....

Again thank you very much for your kindness and you friendly approach, I really liked it.

I will let you know when the package will be here.

Have a nice day

Letizia from Italy

Diane writes:

Thank you very much. Your web page has been put on my favorites, as it is a great site.

Diane

Justine from Australia writes:

Hi Don & Cindy,

Thank you so much for all your help with my order. It’s always exciting buying things from overseas!. The package arrived on Friday (so quick!) and I managed to snatch a quick look at the stunning fabric (so much more beautiful in real life) before dashing out for a busy weekend. I will definitely let you know how I go.

Thank you for your careful packing. It was a relief to see that everything arrived in mint condition, in spite of the quick trip around the world! Everyone who’s seen the material thinks it’s beautiful.

Hope you have a good week,

Justine

Elisa from Australia writes:

Hi,

I received my fabrics from you the other day, just gorgeous, colours and quality are great. I see you are getting the Pansy line from Fabric Freedom and wondered if you also have or are getting the sweet pea line? Looked at both of them on their web site - what beautiful colours and detail.

Regards and best wishes from down under in Australia.

Elisa

Janis from Connecticut writes:

Hi!

Just thought I would let you know the package arrived, safe and sound, and the fabric and the quilt kit are gorgeous! I can't wait to make this for my grandson!

Have a happy holiday season, Janis

Deborah from Oregon writes:

... my order. It was a great experience. I found what I wanted and what I had a hard time finding anywhere else which was insulation for potholders. I will definitely share your site with friends I have that quilt. I personally just needed the potholder filling for Christmas gifts but your package arrived in a very timely manner, excellent product and service. Great prices, too.

Deb --------------

Our good friend Ginger from right here writes:

I finally sat down and really checked out your site. WOW!!! you have really put it together. Don, I found the site really easy to browse and order. Thank you. Ginger

Anna from Illinois writes:

Thank you for sending my order so fast. I was impressed. ....

I will definately be ordering from your store again.

Anna -----

Susanne from Alaska writes:

Thank you for such a quick ship!

I'm making assorted mats and table toppers for Christmas gifts. I think I've calculated my yardage correctly with some allowances for a bit extra :-) If there is extra fabric, I may use it for some celtic motif felted-purse linings....If there's less, I'll be quickly checking to see if you have any left!! But, honestly, I could be inspired to make something(s) completely different when I see the fabrics.

Online this line indeed looks very beautiful!! Great to hear you think so, too! I'm sooo looking forward to seeing them all first hand! I'll let you know when they arrive.

Thank you so much...I look forward to doing business with you again!

Sara from Australia writes:

I received my fabric today, amazing given I live at the other end of the world from you, thanks for the great service.

And thank you so much for the pillow panels, what a lovely surprise!

Cheers,

Sara

Michelle from Pennsylvania writes:

Dear Cindy and Don, I'd like to compliment you both on the outstanding efficiency in order fulfillment as well as providing information to your customers on the status of their orders. I was extremely impressed. I placed my order early Tuesday morning and that same afternoon was informed that the order was not only received, but had been processed and shipped. On Thursday, the order was delivered. I've never before experienced such promptness from an online company. Thank you once again and I will be telling all my quilting friends about your web-site. Keep up the good work. Best regards from a very happy customer. Michelle --------

Glenside, PA

Jean from South Carolina writes:

I got my fabric today and it is gorgeous!!!! Thanks so much.

Jeanne writes from West Virginia:

About an hour ago, the mailman dropped off my package from you. I can't believe it arrived so quickly and everything is so beautiful. I will definitely order from you again.

I was sitting at my computer the other morning when it was snowy, icy, cold and miserable and decided to check out some of the fabshops. I found yours (but couldn't find the bunny) and was just browsing and ultimately made the purchase just as one does in a "real" store. I bought things I didn't know I "needed", but since it is another really cold, snowy day I'll get busy on the table runner right now. The fabrics are gorgeous !!!

Thanks---
Jeanne

Suzanne writes from California:

Good Afternoon Cindy and Don,
Just wanted you to know that I received my order yesterday and was very pleased. I especially like the way you packaged the fabrics, have never had fabrics packed this way, very nice. When I get my Hoffman Challenge entry together I will be sure to send a picture. Suzanne .......

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Quilt Kits Online - Customer Comments